Hello there!
Before joining Cisco, I spent several years as a network engineer supporting production environments and managing a training and test lab. This role afforded me the invaluable opportunity to lead a quarterly two-week course on Professional-level Route/Switch/UC topics.
Over the past 10+ years at Cisco, my role has spanned multiple networks and regions, where I’ve been responsible for the complete lifecycle of customer engagements—from demonstrating the potential of Cisco software management to securing follow-on orders. I’ve tested intricate configurations in a controlled lab setting and translated these solutions seamlessly to production environments.
My practical experience extends across deploying, troubleshooting, and refining Cisco collaboration applications such as Call Manager, Instant Messaging, Voicemail, Contact Center, Emergency Responder, Expressways, and Cisco Meeting Server, along with CUBE and IOS XE voice gateways and Smart Software Manager licensing. More recently, I’ve been using TCL scripting and the CUCM APIs to automate large-scale changes.
So far, this site has focused on real production issues and how I resolved them, along with any other corner case scenarios I come across. Going forward, you’ll also find video and written walkthroughs of new features, including how to enable cloud calling and contact center capabilities.
I hope you find this useful….enjoy!